--- title: "Antonina Kharchenko (@antoninakharchenko) | Hashnode" description: "Salesforce Admin & Writer. Read the latest articles by Antonina Kharchenko on Hashnode." url: "https://hashnode.com/@antoninakharchenko" --- @antoninakharchenko # Antonina Kharchenko @antoninakharchenko · Ukraine · Joined January 2025 Salesforce Admin & Writer [Website](https://www.sfapps.info/) ### [7 Common Challenges Support Teams Face When Using Salesforce](https://sfapps-info.hashnode.dev/7-common-challenges-support-teams-face-when-using-salesforce?utm_source=hashnode&utm_medium=feed) Salesforce Support Calls and Where Problems Start Salesforce is built to work well for customers who prefer to communicate by writing. Email, chat, messaging apps, portal requests, and Agentforce conversations fit naturally into the system, so every ... 11 min read · [sfapps-info.hashnode.dev](https://sfapps-info.hashnode.dev/7-common-challenges-support-teams-face-when-using-salesforce?utm_source=hashnode&utm_medium=feed) [Feb 12](https://hashnode.com/posts/7-common-challenges-support-teams-face-when-using-salesforce/698de5456e10acdf39dc63e1) ### [LUPR Review: Salesforce SRM for Smarter Supplier Management](https://sfapps-info.hashnode.dev/lupr-review-salesforce-srm-for-smarter-supplier-management?utm_source=hashnode&utm_medium=feed) From Scattered Data to Clear Supplier Decisions Managing suppliers is rarely as simple as it looks on paper. For many organizations, supplier data lives across spreadsheets, emails, shared drives, and disconnected systems. Performance reviews are man... 12 min read · [sfapps-info.hashnode.dev](https://sfapps-info.hashnode.dev/lupr-review-salesforce-srm-for-smarter-supplier-management?utm_source=hashnode&utm_medium=feed) [Feb 5](https://hashnode.com/posts/lupr-review-salesforce-srm-for-smarter-supplier-management/69847832578fa067e1aebc31) ### [How the Salesforce Agentforce 360 Platform Transforms Business Workflows](https://sfapps-info.hashnode.dev/how-the-salesforce-agentforce-360-platform-transforms-business-workflows?utm_source=hashnode&utm_medium=feed) Agentforce 360 and the Latest Salesforce Announcement With the newly launched Agentforce 360 come important updates that expand what the platform can do. It now brings together AI agents, unified data, business applications, and Slack integration, al... 12 min read · [sfapps-info.hashnode.dev](https://sfapps-info.hashnode.dev/how-the-salesforce-agentforce-360-platform-transforms-business-workflows?utm_source=hashnode&utm_medium=feed) [Feb 4](https://hashnode.com/posts/how-the-salesforce-agentforce-360-platform-transforms-business-workflows/698374f663fe8710144d7060) ### [Agentforce + NetSuite: Closing the ERP Data Gap for Accurate AI Responses](https://sfapps-info.hashnode.dev/agentforce-netsuite-closing-the-erp-data-gap-for-accurate-ai-responses?utm_source=hashnode&utm_medium=feed) Introduction: Understanding the ERP Data Gap Agentforce is designed to help people get work done faster within Salesforce by using data that reflects real business operations. When ERP systems such as NetSuite are connected to Salesforce, Agentforce ... 11 min read · [sfapps-info.hashnode.dev](https://sfapps-info.hashnode.dev/agentforce-netsuite-closing-the-erp-data-gap-for-accurate-ai-responses?utm_source=hashnode&utm_medium=feed) [Feb 2](https://hashnode.com/posts/agentforce-netsuite-closing-the-erp-data-gap-for-accurate-ai-responses/6980beac6b053fec310a4a98) ### [Agentforce for Sales: Top Automations That Boost Team Efficiency](https://sfapps-info.hashnode.dev/agentforce-for-sales-top-automations-that-boost-team-efficiency?utm_source=hashnode&utm_medium=feed) Introduction: What Agentforce for Sales Is and Why It Matters Sales teams spend a large part of their day on work that is not selling. Leads sit without follow-ups, opportunity stages are outdated, notes from calls are missing, and pipeline reports d... 10 min read · [sfapps-info.hashnode.dev](https://sfapps-info.hashnode.dev/agentforce-for-sales-top-automations-that-boost-team-efficiency?utm_source=hashnode&utm_medium=feed) [Jan 21](https://hashnode.com/posts/agentforce-for-sales-top-automations-that-boost-team-efficiency/6970ca5a9a40383935f64c94)