--- title: "Carl Williams (@carltech) | Hashnode" description: "AI & Microsoft enthusiast | Sharing practical insights, tips, and experiences to boost productivity and master digital solutions." url: "https://hashnode.com/@carltech" --- @carltech # Carl Williams @carltech · Idaho St, Carol Stream, IL 60188 · Joined September 2026 AI & Microsoft enthusiast | Sharing practical insights, tips, and experiences to boost productivity and master digital solutions. [Website](https://thecodevision.com/solutions/cv-helpdesk/) ### [Power Apps Developer Plan Deprecation: What Pro Developers Need to Change in Their ALM Setup](https://businesswithai.hashnode.dev/power-apps-developer-plan-deprecation-what-pro-developers-need-to-change-in-their-alm-setup?utm_source=hashnode&utm_medium=feed) If your Power Platform workflow starts with "spin up a free dev environment with the Developer Plan", that workflow breaks this month. Microsoft is retiring unmanaged developer environments, and that 3 min read · [businesswithai.hashnode.dev](https://businesswithai.hashnode.dev/power-apps-developer-plan-deprecation-what-pro-developers-need-to-change-in-their-alm-setup?utm_source=hashnode&utm_medium=feed) [3d ago](https://hashnode.com/posts/power-apps-developer-plan-deprecation-what-pro-developers-need-to-change-in-their-alm-setup/6af58b112b78d17628c336c3) ### [Stop Rebuilding Legacy Apps Screen by Screen: Lessons from a SharePoint Request Portal Migration](https://businesswithai.hashnode.dev/stop-rebuilding-legacy-apps-screen-by-screen-lessons-from-a-sharepoint-request-portal-migration?utm_source=hashnode&utm_medium=feed) How a US manufacturer moved seven request types from a legacy PHP app to one SharePoint Request Portal, and the patterns developers can reuse. 5 min read · [businesswithai.hashnode.dev](https://businesswithai.hashnode.dev/stop-rebuilding-legacy-apps-screen-by-screen-lessons-from-a-sharepoint-request-portal-migration?utm_source=hashnode&utm_medium=feed) [Oct 14](https://hashnode.com/posts/stop-rebuilding-legacy-apps-screen-by-screen-lessons-from-a-sharepoint-request-portal-migration/6acf2350a78327b56dbf577b) ### [From Shared Inbox to SLA: Designing Ticket Workflows on Microsoft 365 and SharePoint](https://businesswithai.hashnode.dev/from-shared-inbox-to-sla-designing-ticket-workflows-on-microsoft-365-and-sharepoint?utm_source=hashnode&utm_medium=feed) A developer guide to building SharePoint ticket workflows: list schema, email intake, rule-driven routing, SLAs and permissions in Microsoft 365. 7 min read · [businesswithai.hashnode.dev](https://businesswithai.hashnode.dev/from-shared-inbox-to-sla-designing-ticket-workflows-on-microsoft-365-and-sharepoint?utm_source=hashnode&utm_medium=feed) [Oct 5](https://hashnode.com/posts/from-shared-inbox-to-sla-designing-ticket-workflows-on-microsoft-365-and-sharepoint/6ac38a7a98dc6d11dba508bd) ### [Ticket Routing, SLAs and Permissions: A Developer's Guide to Helpdesk Workflows on SharePoint](https://businesswithai.hashnode.dev/ticket-routing-slas-and-permissions-a-developer-s-guide-to-helpdesk-workflows-on-sharepoint?utm_source=hashnode&utm_medium=feed) How to build helpdesk ticket workflows on SharePoint lists, SPFx and Power Automate, with routing, SLAs and permissions kept in configuration. 7 min read · [businesswithai.hashnode.dev](https://businesswithai.hashnode.dev/ticket-routing-slas-and-permissions-a-developer-s-guide-to-helpdesk-workflows-on-sharepoint?utm_source=hashnode&utm_medium=feed) [Oct 5](https://hashnode.com/posts/ticket-routing-slas-and-permissions-a-developer-s-guide-to-helpdesk-workflows-on-sharepoint/6ac38903dc6dc7e6750d3b1e) ### [Building Ticket Workflows on Microsoft 365 and SharePoint: A Developer's Field Notes](https://businesswithai.hashnode.dev/building-ticket-workflows-on-microsoft-365-and-sharepoint-a-developer-s-field-notes?utm_source=hashnode&utm_medium=feed) Developer notes on building a SharePoint ticketing system: list design, PnPjs queries, email intake, routing rules and SLA flows. 7 min read · [businesswithai.hashnode.dev](https://businesswithai.hashnode.dev/building-ticket-workflows-on-microsoft-365-and-sharepoint-a-developer-s-field-notes?utm_source=hashnode&utm_medium=feed) [Oct 5](https://hashnode.com/posts/building-ticket-workflows-on-microsoft-365-and-sharepoint-a-developer-s-field-notes/6ac388dd051f973a134ad5e4)