--- title: "David Richard (@davidrichard) | Hashnode" description: "Exploring AI, technology, and innovation to share ideas, insights, and practical solutions across industries." url: "https://hashnode.com/@davidrichard" --- @davidrichard # David Richard @davidrichard · London, UK · Joined October 2026 Exploring AI, technology, and innovation to share ideas, insights, and practical solutions across industries. ### [Sales Dashboards That Managers Actually Open: KPIs, Data Layers and a No-Code Build](https://ai-stories.hashnode.dev/sales-dashboards-that-managers-actually-open-kpis-data-layers-and-a-no-code-build?utm_source=hashnode&utm_medium=feed) Most sales teams already have every number they need. It just lives inside the CRM and gets copied into a slide by hand every Monday. A sales performance dashboard puts those numbers on one screen so 5 min read · [ai-stories.hashnode.dev](https://ai-stories.hashnode.dev/sales-dashboards-that-managers-actually-open-kpis-data-layers-and-a-no-code-build?utm_source=hashnode&utm_medium=feed) [1](https://hashnode.com/posts/sales-dashboards-that-managers-actually-open-kpis-data-layers-and-a-no-code-build/6af5cacedc337a3d6176c8c5) [13h ago](https://hashnode.com/posts/sales-dashboards-that-managers-actually-open-kpis-data-layers-and-a-no-code-build/6af5cacedc337a3d6176c8c5) ### [From Clipboard to Phone: An Inspection App for Facility Teams](https://ai-stories.hashnode.dev/from-clipboard-to-phone-an-inspection-app-for-facility-teams?utm_source=hashnode&utm_medium=feed) Facility teams still carry paper checklists for fire doors, emergency lighting and plant rooms. The paper gets typed up later, if at all, and photos of faults live on someone's personal phone. What th 1 min read · [ai-stories.hashnode.dev](https://ai-stories.hashnode.dev/from-clipboard-to-phone-an-inspection-app-for-facility-teams?utm_source=hashnode&utm_medium=feed) [6d ago](https://hashnode.com/posts/from-clipboard-to-phone-an-inspection-app-for-facility-teams/6aed774ea0011d11db613e3f) ### [Modelling a Sales Pipeline Before You Build a CRM](https://ai-stories.hashnode.dev/modelling-a-sales-pipeline-before-you-build-a-crm?utm_source=hashnode&utm_medium=feed) Teams often pick a CRM first and then bend their process to fit it. It works better the other way round: model the pipeline on paper, then build the CRM around it. List the Real Stages Write down ever 1 min read · [ai-stories.hashnode.dev](https://ai-stories.hashnode.dev/modelling-a-sales-pipeline-before-you-build-a-crm?utm_source=hashnode&utm_medium=feed) [6d ago](https://hashnode.com/posts/modelling-a-sales-pipeline-before-you-build-a-crm/6aed72afb006bfa6dfc5ec45) ### [Support Chatbots: Deciding What to Automate and What to Pass to a Person](https://ai-stories.hashnode.dev/support-chatbots-deciding-what-to-automate-and-what-to-pass-to-a-person?utm_source=hashnode&utm_medium=feed) Most support chatbots fail in the same way: they try to answer everything. The result is confident wrong answers and frustrated customers. A good chatbot is defined as much by what it hands off as by 1 min read · [ai-stories.hashnode.dev](https://ai-stories.hashnode.dev/support-chatbots-deciding-what-to-automate-and-what-to-pass-to-a-person?utm_source=hashnode&utm_medium=feed) [6d ago](https://hashnode.com/posts/support-chatbots-deciding-what-to-automate-and-what-to-pass-to-a-person/6aed7291b006bfa6dfc58734) ### [Designing Guardrails for Business AI Agents](https://ai-stories.hashnode.dev/designing-guardrails-for-business-ai-agents?utm_source=hashnode&utm_medium=feed) AI agents become risky the moment they can act without limits. The difference between a helpful agent and an expensive mistake is usually guardrails: approvals, scoped permissions and a clear audit tr 2 min read · [ai-stories.hashnode.dev](https://ai-stories.hashnode.dev/designing-guardrails-for-business-ai-agents?utm_source=hashnode&utm_medium=feed) [Nov 3](https://hashnode.com/posts/designing-guardrails-for-business-ai-agents/6ae9737662bfb948dbf0c6b6)