--- title: "Indranil Maiti (@indra-nil) | Hashnode" description: "Let's solve problems with keyboard. Read the latest articles by Indranil Maiti on Hashnode." url: "https://hashnode.com/@indra-nil" --- @indra-nil # Indranil Maiti @indra-nil · Joined April 2025 Let's solve problems with keyboard [Website](https://my-portfolio-indranil-maitis-projects.vercel.app/) ### [Why "Just Forward Emails to Slack" Is Costing You Customers](https://syncsupport.hashnode.dev/why-just-forward-emails-to-slack-is-costing-you-customers?utm_source=hashnode&utm_medium=feed) Email forwarding gives you a notification. SyncSupport gives you a workflow. Here's what breaks without it — and what it's costing you. 9 min read · [syncsupport.hashnode.dev](https://syncsupport.hashnode.dev/why-just-forward-emails-to-slack-is-costing-you-customers?utm_source=hashnode&utm_medium=feed) [May 12](https://hashnode.com/posts/why-just-forward-emails-to-slack-is-costing-you-customers/6a0352e1937b84f779a248db) ### [Paying $275/Month for Zendesk With 5 Agents? There's a Cheaper Way to Do This](https://syncsupport.hashnode.dev/flat-rate-helpdesk-vs-per-agent-pricing-which-one-makes-sense-for-small-teams?utm_source=hashnode&utm_medium=feed) Small teams pay 20 times more when selecting per agent pricing. Here's why flat-rate helpdesk pricing wins for teams under 20 people with syncsupport. 5 min read · [syncsupport.hashnode.dev](https://syncsupport.hashnode.dev/flat-rate-helpdesk-vs-per-agent-pricing-which-one-makes-sense-for-small-teams?utm_source=hashnode&utm_medium=feed) [Apr 27](https://hashnode.com/posts/flat-rate-helpdesk-vs-per-agent-pricing-which-one-makes-sense-for-small-teams/69ef52c7330a1ad7f7d6dbb4) ### [How to Fix the Customer Support Ticket Issue Fast](https://syncsupport.hashnode.dev/stop-losing-customer-support-tickets-how-to-fix?utm_source=hashnode&utm_medium=feed) Solve your customer support ticket issue by bringing tickets directly into Slack for instant ownership and faster response times. 6 min read · [syncsupport.hashnode.dev](https://syncsupport.hashnode.dev/stop-losing-customer-support-tickets-how-to-fix?utm_source=hashnode&utm_medium=feed) [Apr 15](https://hashnode.com/posts/stop-losing-customer-support-tickets-how-to-fix/69dfa62870e165e0d8bdfaa3) ### [External Support Slack Integration: How Solo Devs and Small Teams Close Tickets Without Losing Their Minds](https://syncsupport.hashnode.dev/external-support-slack-integration?utm_source=hashnode&utm_medium=feed) Learn how to set up external support in Slack so your team handles customer tickets, emails, and live chat without switching tools. Setup takes 5 mins 4 min read · [syncsupport.hashnode.dev](https://syncsupport.hashnode.dev/external-support-slack-integration?utm_source=hashnode&utm_medium=feed) [Apr 12](https://hashnode.com/posts/external-support-slack-integration/69db84ecaadf1107e2cec5a5) ### [Step-by-Step Guide to Fine-Tuning LLM Models](https://codecrafts-indranil.hashnode.dev/step-by-step-guide-to-fine-tuning-llm-models?utm_source=hashnode&utm_medium=feed) Learn how to fine-tune LLM models step-by-step using Hugging Face, Google Colab, and Transformers for precise tasks 5 min read · [codecrafts-indranil.hashnode.dev](https://codecrafts-indranil.hashnode.dev/step-by-step-guide-to-fine-tuning-llm-models?utm_source=hashnode&utm_medium=feed) [May 15, 2025](https://hashnode.com/posts/step-by-step-guide-to-fine-tuning-llm-models/682611cc455109c2a043e9bf)