Holger Imberyholgerimbery.hashnode.dev·Jan 18, 2025Tech Hint - Consult and transfer from Dynamics 365 Customer Service or Contact Center to Microsoft TeamsPhoto by ThisisEngineering on Unsplash Suppose you have upgraded to the enhanced voice experience (vNext) in Dynamics 365 Customer Service / Contact Center. In that case, you can empower your representatives to consult with or transfer voice calls to...micrososoft teams