---
title: "Discussion on \"Building an AI Support Agent That Sends Real Email (Not Just Chat)\" | Hashnode"
description: "Discussion on \"Building an AI Support Agent That Sends Real Email (Not Just Chat)\". A production guide to building an AI support agent with inbox setup, event listeners, intent classification, delivery verification, and human escalation via the mailbot SDK."
url: "https://hashnode.com/posts/building-ai-support-agent-sends-real-email-1/69c9579eae3d3aea9ac53cf1"
---

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Discussion

# [Building an AI Support Agent That Sends Real Email (Not Just Chat)](https://mailbot.hashnode.dev/building-ai-support-agent-sends-real-email-1?utm_source=hashnode&utm_medium=feed)

A production guide to building an AI support agent with inbox setup, event listeners, intent classification, delivery verification, and human escalation via the mailbot SDK.

Mar 29 · 7 min read · mailbot.hashnode.dev  
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-   [#ai-agents](https://hashnode.com/tag/ai-agents)
-   [#automation](https://hashnode.com/tag/automation)
-   [#customer-support](https://hashnode.com/tag/customer-support)
-   [#email](https://hashnode.com/tag/email)
-   [#typescript](https://hashnode.com/tag/typescript)

## Written by

[Yopie Suryadi](https://hashnode.com/@yopie)

@yopie · Jakarta, Indonesia

  
[View profile](https://hashnode.com/@yopie)

founer of Mailbot

founder of mailbot

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