---
title: "Discussion on \"Building Ticket Workflows on Microsoft 365 and SharePoint: A Developer's Field Notes\" | Hashnode"
description: "Discussion on \"Building Ticket Workflows on Microsoft 365 and SharePoint: A Developer's Field Notes\". Developer notes on building a SharePoint ticketing system: list design, PnPjs queries, email intake, routing rules and SLA flows."
url: "https://hashnode.com/posts/building-ticket-workflows-on-microsoft-365-and-sharepoint-a-developer-s-field-notes/6ac388dd051f973a134ad5e4"
---

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# [Building Ticket Workflows on Microsoft 365 and SharePoint: A Developer's Field Notes](https://businesswithai.hashnode.dev/building-ticket-workflows-on-microsoft-365-and-sharepoint-a-developer-s-field-notes?utm_source=hashnode&utm_medium=feed)

Developer notes on building a SharePoint ticketing system: list design, PnPjs queries, email intake, routing rules and SLA flows.

Oct 5 · 7 min read · businesswithai.hashnode.dev  
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-   [#sharepoint](https://hashnode.com/tag/sharepoint)
-   [#power-automate](https://hashnode.com/tag/power-automate)
-   [#microsoft-365](https://hashnode.com/tag/microsoft-365)
-   [#spfx](https://hashnode.com/tag/spfx)
-   [#helpdesk](https://hashnode.com/tag/helpdesk)

## Written by

[Carl Williams](https://hashnode.com/@carltech)

@carltech · Idaho St, Carol Stream, IL 60188

  
[View profile](https://hashnode.com/@carltech)

AI & Microsoft enthusiast | Sharing practical insights, tips, and experiences to boost productivity and master digital solutions.

AI & Microsoft enthusiast sharing practical insights, tips, and experiences around AI tools, Microsoft technologies, productivity, and digital solutions.

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