---
title: "Discussion on \"Chatbot handoff rules that keep support human\" | Hashnode"
description: "Discussion on \"Chatbot handoff rules that keep support human\". The worst chatbot experience is not a wrong answer. It is a confident wrong answer followed by a dead end when the customer asks for a person. Treat the bot as a person, not a wall.\nThat single failur"
url: "https://hashnode.com/posts/chatbot-handoff-rules-that-keep-support-human/6aeda3e275a76e1749d30942"
---

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# [Chatbot handoff rules that keep support human](https://nexstair.hashnode.dev/chatbot-handoff-rules-that-keep-support-human?utm_source=hashnode&utm_medium=feed)

The worst chatbot experience is not a wrong answer. It is a confident wrong answer followed by a dead end when the customer asks for a person. Treat the bot as a person, not a wall. That single failur

Nov 6 · 5 min read · nexstair.hashnode.dev  
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## Written by

[Rose Alvina](https://hashnode.com/@rosealvinanex)

@rosealvinanex · Casper, WY

  
[View profile](https://hashnode.com/@rosealvinanex)

SEO Specialist at Nexstair Technologies

SEO at Nexstair Technologies, a software development agency building web apps, mobile apps and AI solutions since 2011.

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