---
title: "Discussion on \"Customer Experience Channels\" | Hashnode"
description: "Discussion on \"Customer Experience Channels\". Customer Experience Channels\nCustomer service channels are defined as interactions or touchpoints that happen during the consumer journey.\nTypes of Customer Experience Channels are: -\n1.     One Contact Resolution (OCR)- OCR defined as a customer who..."
url: "https://hashnode.com/posts/customer-experience-channels/63b7f8530776a3dcbd84e583"
---

[Feed](https://hashnode.com/feed) /

Discussion

# [Customer Experience Channels](https://harshvardhan.blog/customer-experience-channels?utm_source=hashnode&utm_medium=feed)

Customer Experience Channels Customer service channels are defined as interactions or touchpoints that happen during the consumer journey. Types of Customer Experience Channels are: - 1. One Contact Resolution (OCR)- OCR defined as a customer who...

Oct 31, 2022 · 8 min read · harshvardhan.blog  
Updated Apr 21, 2025  
Read the article

-   [#customer-experience](https://hashnode.com/tag/customer-experience)
-   [#customer-service](https://hashnode.com/tag/customer-service)
-   [#communication](https://hashnode.com/tag/communication)

## Written by

[Harsh Vardhan](https://hashnode.com/@DeepHiveMind)

@DeepHiveMind · India

  
[View profile](https://hashnode.com/@DeepHiveMind)

Next Gen Enterprise Grade Technology Evangelist | Chief Digital Transformation Leader

Here to share my experience in the realm of expertise: Cloud Adoption Applied AI, ML & MLOps Microservices 2.0 Digital Portfolio & Product P&L Federated Learning (Adv. AI) IaC, X-Ops, Containers, CaaS (Container-as-a-Service| Kubernetes), CaaS Governance (HELM) Digital Product UX/UI/LCNC (PWA/Micro frontend/ Low Code No Code canvass/ Self Service Interface) Distributed Computing Cybersecurity Industry 4.0 (IIoT, Intelligent Operation Platform, OT & IT) Blockchain in Data Trust Data & Digital Transformation

## Responses

Markdown supported · ⌘↵ to post

No responses yet.