---
title: "Comment by Salman Parvez | ML Systems on \"Decision Logic Design for Autonomous Business Process Automation\" | Hashnode"
description: "Moving the unit of design from steps to decisions is a useful reframe. I'd push hardest on the hand-off: when a case escalates, the person should see what the a"
url: "https://hashnode.com/posts/decision-logic-design-for-autonomous-business-process-automation/6ad89c64e7144df1e3aaa367/comment/6ad8bd7a0ddf655460109879"
---

[Discussion](https://hashnode.com/posts/decision-logic-design-for-autonomous-business-process-automation/6ad89c64e7144df1e3aaa367)

Comment [Decision Logic Design for Autonomous Business Process Automation](https://hashnode.com/posts/decision-logic-design-for-autonomous-business-process-automation/6ad89c64e7144df1e3aaa367)

[Salman Parvez | ML Systems](https://hashnode.com/@ml-systems)

[Oct 21](https://hashnode.com/posts/decision-logic-design-for-autonomous-business-process-automation/6ad89c64e7144df1e3aaa367/comment/6ad8bd7a0ddf655460109879)

Moving the unit of design from steps to decisions is a useful reframe. I'd push hardest on the hand-off: when a case escalates, the person should see what the agent decided and what it based that on, not just the raw case dropped in a queue.