---
title: "Discussion on \"DevEx Friction Log: Val Town\" | Hashnode"
description: "Discussion on \"DevEx Friction Log: Val Town\". \"Friction logging\" is a form of user experience testing, where you step through a given process and provide insight into your thinking and feelings at various points throughout. The goal is to identify things people with less familiarity with your pr..."
url: "https://hashnode.com/posts/devex-friction-log-val-town/660aff0f2556011ca29dfafe"
---

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Discussion

# [DevEx Friction Log: Val Town](https://webchick.tech/devex-friction-log-val-town?utm_source=hashnode&utm_medium=feed)

"Friction logging" is a form of user experience testing, where you step through a given process and provide insight into your thinking and feelings at various points throughout. The goal is to identify things people with less familiarity with your pr...

Apr 1, 2024 · 12 min read · webchick.tech  
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-   [#user-experience](https://hashnode.com/tag/user-experience)
-   [#developer-experience](https://hashnode.com/tag/developer-experience)
-   [#friction](https://hashnode.com/tag/friction)
-   [#javascript](https://hashnode.com/tag/javascript)

## Written by

[Angie Byron](https://hashnode.com/@webchick)

@webchick · Vancouver-ish, BC

  
[View profile](https://hashnode.com/@webchick)

Open Sourcery

Product, Developer Experience, AI, and Open Source. I explore how humans and agents discover, adopt, and use complex developer platforms. Drupal core committer, O'Reilly author, longtime open-source builder.

## Responses

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[Bruce Wells](https://hashnode.com/@PHPFUI)

[Apr 3, 2024](https://hashnode.com/posts/devex-friction-log-val-town/660aff0f2556011ca29dfafe/comment/660d707664188f2da3a4794d)

AWESOME post.

As developers in general, it is extremely helpful to watch end users with no knowledge of a system try to use it. You learn so much. Also developers and other product people should be doing customer support (or shadowing support people) at least once a month.

There is no such thing as a stupid user, only stupid developers.

[Angie Byron](https://hashnode.com/@webchick)

[Apr 3, 2024](https://hashnode.com/posts/devex-friction-log-val-town/660aff0f2556011ca29dfafe/comment/660d707664188f2da3a4794d#reply-660da258cd3ddffbf0fdc850)

Hey thanks for the comment! One quick thing:

“There is no such thing as a stupid user, only stupid developers”

I prefer to say there’s only stupid SOFTWARE, which smart developers who take the time to listen to user feedback can fix! 😄

[Bruce Wells](https://hashnode.com/@PHPFUI)

[Apr 3, 2024](https://hashnode.com/posts/devex-friction-log-val-town/660aff0f2556011ca29dfafe/comment/660d707664188f2da3a4794d#reply-660da304d8476dd9a217df8a)

[Angie Byron](https://hashnode.com/@webchick) Agreed. Smart developers listen to users. Stupid software is created by stupid developers.