---
title: "Comment by Bruce Wells on \"DevEx Friction Log: Val Town\" | Hashnode"
description: "AWESOME post. As developers in general, it is extremely helpful to watch end users with no knowledge of a system try to use it. You learn so much. Also develope"
url: "https://hashnode.com/posts/devex-friction-log-val-town/660aff0f2556011ca29dfafe/comment/660d707664188f2da3a4794d"
---

[Discussion](https://hashnode.com/posts/devex-friction-log-val-town/660aff0f2556011ca29dfafe)

Comment [DevEx Friction Log: Val Town](https://hashnode.com/posts/devex-friction-log-val-town/660aff0f2556011ca29dfafe)

[Bruce Wells](https://hashnode.com/@PHPFUI)

[Apr 3, 2024](https://hashnode.com/posts/devex-friction-log-val-town/660aff0f2556011ca29dfafe/comment/660d707664188f2da3a4794d)

AWESOME post.

As developers in general, it is extremely helpful to watch end users with no knowledge of a system try to use it. You learn so much. Also developers and other product people should be doing customer support (or shadowing support people) at least once a month.

There is no such thing as a stupid user, only stupid developers.

[Angie Byron](https://hashnode.com/@webchick)

[Apr 3, 2024](https://hashnode.com/posts/devex-friction-log-val-town/660aff0f2556011ca29dfafe/comment/660d707664188f2da3a4794d#reply-660da258cd3ddffbf0fdc850)

Hey thanks for the comment! One quick thing:

“There is no such thing as a stupid user, only stupid developers”

I prefer to say there’s only stupid SOFTWARE, which smart developers who take the time to listen to user feedback can fix! 😄

[Bruce Wells](https://hashnode.com/@PHPFUI)

[Apr 3, 2024](https://hashnode.com/posts/devex-friction-log-val-town/660aff0f2556011ca29dfafe/comment/660d707664188f2da3a4794d#reply-660da304d8476dd9a217df8a)

[Angie Byron](https://hashnode.com/@webchick) Agreed. Smart developers listen to users. Stupid software is created by stupid developers.