---
title: "Discussion on \"\"I forgot to cancel.\" Before you answer the renewal refund email, check whether you ever reminded them.\" | Hashnode"
description: "Discussion on \"\"I forgot to cancel.\" Before you answer the renewal refund email, check whether you ever reminded them.\". A refund rule for the annual renewal nobody remembered, the reminder emails that stop the next one, and the California rules that make some of them required."
url: "https://hashnode.com/posts/forgot-to-cancel-renewal-refund/6aead917454209be665e42c6"
---

[Feed](https://hashnode.com/feed) /

Discussion

# ["I forgot to cancel." Before you answer the renewal refund email, check whether you ever reminded them.](https://praneetbrar.hashnode.dev/forgot-to-cancel-renewal-refund?utm_source=hashnode&utm_medium=feed)

A refund rule for the annual renewal nobody remembered, the reminder emails that stop the next one, and the California rules that make some of them required.

Nov 4 · 6 min read · praneetbrar.hashnode.dev  
Read the article

-   [#saas](https://hashnode.com/tag/saas)
-   [#stripe](https://hashnode.com/tag/stripe)
-   [#customer-support](https://hashnode.com/tag/customer-support)
-   [#indiehackers](https://hashnode.com/tag/indiehackers)
-   [#startup](https://hashnode.com/tag/startup)

## Written by

[Praneet Brar](https://hashnode.com/@praneetbrar)

@praneetbrar · Delhi, India

  
[View profile](https://hashnode.com/@praneetbrar)

Building cool things like launch platforms

## Responses 3

Markdown supported · ⌘↵ to post

[Paul Hartness](https://hashnode.com/@retryfix)

[6d ago](https://hashnode.com/posts/forgot-to-cancel-renewal-refund/6aead917454209be665e42c6/comment/6aec4ac4b30513f7951d0951)

Good catch that renewal reminders only go to charge\_automatically subscriptions. The reminder is also a good moment to ask for a card update, because once a renewal fails, Stripe's failed-payment email is the same template whether the card is short on funds or expired.

[Praneet Brar](https://hashnode.com/@praneetbrar)

[6d ago](https://hashnode.com/posts/forgot-to-cancel-renewal-refund/6aead917454209be665e42c6/comment/6aec4ac4b30513f7951d0951#reply-6aec721ccf456770bc7c0944)

yeah that sameness is nasty — short on funds and expired card look identical to the customer too, so they don't know which fix to try. asking for a card update in the renewal reminder is a smart place for it, before anything has failed. do you put that ask in the same reminder email, or as a separate note a few days earlier?

[Paul Hartness](https://hashnode.com/@retryfix)

[6d ago](https://hashnode.com/posts/forgot-to-cancel-renewal-refund/6aead917454209be665e42c6/comment/6aec4ac4b30513f7951d0951#reply-6aec9b3b7543afaac85ddf69)

Exactly — once the failed-payment email is one template for both, the reminder is the last clean chance to say "update the card" before they guess wrong.