---
title: "Discussion on \"From Shared Inbox to SLA: Designing Ticket Workflows on Microsoft 365 and SharePoint\" | Hashnode"
description: "Discussion on \"From Shared Inbox to SLA: Designing Ticket Workflows on Microsoft 365 and SharePoint\". A developer guide to building SharePoint ticket workflows: list schema, email intake, rule-driven routing, SLAs and permissions in Microsoft 365."
url: "https://hashnode.com/posts/from-shared-inbox-to-sla-designing-ticket-workflows-on-microsoft-365-and-sharepoint/6ac38a7a98dc6d11dba508bd"
---

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# [From Shared Inbox to SLA: Designing Ticket Workflows on Microsoft 365 and SharePoint](https://businesswithai.hashnode.dev/from-shared-inbox-to-sla-designing-ticket-workflows-on-microsoft-365-and-sharepoint?utm_source=hashnode&utm_medium=feed)

A developer guide to building SharePoint ticket workflows: list schema, email intake, rule-driven routing, SLAs and permissions in Microsoft 365.

Oct 5 · 7 min read · businesswithai.hashnode.dev  
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## Written by

[Carl Williams](https://hashnode.com/@carltech)

@carltech · Idaho St, Carol Stream, IL 60188

  
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AI & Microsoft enthusiast | Sharing practical insights, tips, and experiences to boost productivity and master digital solutions.

AI & Microsoft enthusiast sharing practical insights, tips, and experiences around AI tools, Microsoft technologies, productivity, and digital solutions.

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