---
title: "Discussion on \"\"How Our Customer Feedback API Went From Hero to Zero (And Back Again)\"\" | Hashnode"
description: "Discussion on \"\"How Our Customer Feedback API Went From Hero to Zero (And Back Again)\"\". The Story\nIt started as a simple request from our Product team: \"Can we automatically track what customers are saying about our products online?\"\nWe built an API that would:\n\nScan customer blog posts and forum discussions\n\nIdentify product issues and..."
url: "https://hashnode.com/posts/how-our-customer-feedback-api-went-from-hero-to-zero-and-back-again/683e79ab275f35feefa04002"
---

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# ["How Our Customer Feedback API Went From Hero to Zero (And Back Again)"](https://challadotnet.hashnode.dev/how-our-customer-feedback-api-went-from-hero-to-zero-and-back-again?utm_source=hashnode&utm_medium=feed)

The Story It started as a simple request from our Product team: "Can we automatically track what customers are saying about our products online?" We built an API that would: Scan customer blog posts and forum discussions Identify product issues and...

Jun 3, 2025 · 11 min read · challadotnet.hashnode.dev  
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