---
title: "Discussion on \"How to Use NPS Segments to Drive Business Growth and Customer Satisfaction\" | Hashnode"
description: "Discussion on \"How to Use NPS Segments to Drive Business Growth and Customer Satisfaction\". Net Promoter Score (NPS) is a customer loyalty metric that measures how likely customers are to recommend a business. NPS segments categorize respondents into three groups: detractors, passives, and promoters, each providing valuable insights for str..."
url: "https://hashnode.com/posts/how-to-use-nps-segments-to-drive-business-growth-and-customer-satisfaction/6746bc22e8431b362efd234e"
---

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# [How to Use NPS Segments to Drive Business Growth and Customer Satisfaction](https://surveykiwi.hashnode.dev/how-to-use-nps-segments-to-drive-business-growth-and-customer-satisfaction?utm_source=hashnode&utm_medium=feed)

Net Promoter Score (NPS) is a customer loyalty metric that measures how likely customers are to recommend a business. NPS segments categorize respondents into three groups: detractors, passives, and promoters, each providing valuable insights for str...

Nov 27, 2024 · 3 min read · surveykiwi.hashnode.dev  
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[Georgia Tate](https://hashnode.com/@Georgiazzz)

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