---
title: "Discussion on \"Incident Management in IT Operations 101 – The Basics. Part 2\" | Hashnode"
description: "Discussion on \"Incident Management in IT Operations 101 – The Basics. Part 2\". Explore incident lifecycles, workflows, and SLA importance in IT. Understand incident dispatching and effective resolution processes"
url: "https://hashnode.com/posts/incident-management-in-it-operations-101-the-basics-part-2/677fbb033547645ca4f6913c"
---

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# [Incident Management in IT Operations 101 – The Basics. Part 2](https://andrewmatveychuk.com/incident-management-in-it-operations-101-the-basics-part-2?utm_source=hashnode&utm_medium=feed)

Explore incident lifecycles, workflows, and SLA importance in IT. Understand incident dispatching and effective resolution processes

May 27, 2019 · 6 min read · andrewmatveychuk.com  
Updated Jan 16, 2025  
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-   [#itil](https://hashnode.com/tag/itil)
-   [#incident-management](https://hashnode.com/tag/incident-management)
-   [#it-operations](https://hashnode.com/tag/it-operations)

## Written by

[Andrew Matveychuk](https://hashnode.com/@andrewmatveychuk)

@andrewmatveychuk · Slovakia

  
[View profile](https://hashnode.com/@andrewmatveychuk)

Azure and DevOps enthusiast. Helping people move to the Cloud.

Hey! I'm an Azure and DevOps enthusiast, PowerShell chaos monkey, avid reader and blogger. Helping people move to the Cloud.

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