---
title: "Discussion on \"Introduction to Chatbots: Understanding the Basics and Use Cases\" | Hashnode"
description: "Discussion on \"Introduction to Chatbots: Understanding the Basics and Use Cases\". Discover the fundamentals of chatbots and explore their diverse use cases. Learn how chatbots can enhance customer service, streamline operations, and impro"
url: "https://hashnode.com/posts/introduction-to-chatbots-understanding-the-basics-and-use-cases/66547f04f319b20517b1c0c4"
---

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# [Introduction to Chatbots: Understanding the Basics and Use Cases](https://umeshtharukaofficial.hashnode.dev/introduction-to-chatbots-understanding-the-basics-and-use-cases?utm_source=hashnode&utm_medium=feed)

Discover the fundamentals of chatbots and explore their diverse use cases. Learn how chatbots can enhance customer service, streamline operations, and impro

May 27, 2024 · 7 min read · umeshtharukaofficial.hashnode.dev  
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## Written by

[Umesh Tharuka Malaviarachchi](https://hashnode.com/@Umeshtharukaofficial)

@Umeshtharukaofficial

  
[View profile](https://hashnode.com/@Umeshtharukaofficial)

Software Developer

I am working as a professional social media manager, article writer, resume writer, LinkedIn profile optimizer with over two years of experience. I pride myself on having solid relational abilities, tender loving care, the capacity to perform multiple tasks, and unwavering quality. I am proactive, dedicated, benevolent, influential, and a quick student.

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