---
title: "Discussion on \"Service Cloud discovery: process design and the case data model\" | Hashnode"
description: "Discussion on \"Service Cloud discovery: process design and the case data model\". Most failed Service Cloud projects don't fail at build time, they fail at discovery. Here's how an experienced consultant runs service-specific discovery, designs the case process, and makes the data-model decisions that are expensive to re"
url: "https://hashnode.com/posts/service-cloud-discovery-process-design-and-the-case-data-model/6a53c74e02e94622212412be"
---

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# [Service Cloud discovery: process design and the case data model](https://sapotacorpvn.hashnode.dev/service-cloud-discovery-process-design-and-the-case-data-model?utm_source=hashnode&utm_medium=feed)

Most failed Service Cloud projects don't fail at build time, they fail at discovery. Here's how an experienced consultant runs service-specific discovery, designs the case process, and makes the data-model decisions that are expensive to re

Jul 12 · 9 min read · sapotacorpvn.hashnode.dev  
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-   [#salesforce](https://hashnode.com/tag/salesforce)
-   [#service-cloud](https://hashnode.com/tag/service-cloud)
-   [#crm](https://hashnode.com/tag/crm)
-   [#implementation](https://hashnode.com/tag/implementation)
-   [#discovery](https://hashnode.com/tag/discovery)

## Written by

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@sapotacorpvn · Hanoi, Vietnam

  
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