---
title: "Discussion on \"Six guardrails that stopped our support chatbot inventing answers\" | Hashnode"
description: "Discussion on \"Six guardrails that stopped our support chatbot inventing answers\". A support chatbot that makes things up is worse than no chatbot. A missing answer costs you one email. A confidently wrong answer about a refund policy costs you an argument, and the customer has a sc"
url: "https://hashnode.com/posts/six-guardrails-that-stopped-our-support-chatbot-inventing-answers/6af54b0cdf0c60a661bde55e"
---

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# [Six guardrails that stopped our support chatbot inventing answers](https://chatnory.hashnode.dev/six-guardrails-that-stopped-our-support-chatbot-inventing-answers?utm_source=hashnode&utm_medium=feed)

A support chatbot that makes things up is worse than no chatbot. A missing answer costs you one email. A confidently wrong answer about a refund policy costs you an argument, and the customer has a sc

15h ago · 6 min read · chatnory.hashnode.dev  
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-   [#chatbot](https://hashnode.com/tag/chatbot)
-   [#customer-support](https://hashnode.com/tag/customer-support)
-   [#ai](https://hashnode.com/tag/ai)
-   [#saas](https://hashnode.com/tag/saas)

## Written by

[D Raju](https://hashnode.com/@chatnory)

@chatnory · Kolkata, India

  
[View profile](https://hashnode.com/@chatnory)

Founder of ChatNory, an AI chatbot for websites and WhatsApp

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