---
title: "Discussion on \"Social customer service in Service Cloud\" | Hashnode"
description: "Discussion on \"Social customer service in Service Cloud\". Salesforce sunset legacy Social Customer Service in Spring '24, and most teams are now stitching together native Messaging, third-party listening, and custom middleware. Here's how a telco actually wires Facebook, Zalo, Twitter, and TikTok"
url: "https://hashnode.com/posts/social-customer-service-in-service-cloud/6a53822dfb8200cfb070e7ec"
---

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Discussion

# [Social customer service in Service Cloud](https://sapotacorpvn.hashnode.dev/social-customer-service-in-service-cloud?utm_source=hashnode&utm_medium=feed)

Salesforce sunset legacy Social Customer Service in Spring '24, and most teams are now stitching together native Messaging, third-party listening, and custom middleware. Here's how a telco actually wires Facebook, Zalo, Twitter, and TikTok

Jul 12 · 9 min read · sapotacorpvn.hashnode.dev  
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-   [#salesforce](https://hashnode.com/tag/salesforce)
-   [#service-cloud](https://hashnode.com/tag/service-cloud)
-   [#crm](https://hashnode.com/tag/crm)
-   [#social-customer-service](https://hashnode.com/tag/social-customer-service)
-   [#omni-channel](https://hashnode.com/tag/omni-channel)

## Written by

[SapotaCorp](https://hashnode.com/@sapotacorpvn)

@sapotacorpvn · Hanoi, Vietnam

  
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