---
title: "Discussion on \"Support bots stale answers are not a hallucination problem, rather they're more likely a retrieval problem\" | Hashnode"
description: "Discussion on \"Support bots stale answers are not a hallucination problem, rather they're more likely a retrieval problem\". How a 2,000-query-a-day support bot stopped answering from LLM's memory and started answering from this week's knowledge base, without retraining anything\nIssue #02 | Tags: RAG, pgvector, PostgreSQL,"
url: "https://hashnode.com/posts/support-bots-stale-answers-are-not-a-hallucination-problem-rather-they-re-more-likely-a-retrieval-problem/6a661d93899a9bd0f35af750"
---

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# [Support bots stale answers are not a hallucination problem, rather they're more likely a retrieval problem](https://avghumans.hashnode.dev/support-bots-stale-answers-are-not-a-hallucination-problem-rather-they-re-more-likely-a-retrieval-problem?utm_source=hashnode&utm_medium=feed)

How a 2,000-query-a-day support bot stopped answering from LLM's memory and started answering from this week's knowledge base, without retraining anything Issue #02 | Tags: RAG, pgvector, PostgreSQL,

Jul 26 · 14 min read · avghumans.hashnode.dev  
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## Written by

[Rajath Shanbhag](https://hashnode.com/@silverscreen)

@silverscreen

  
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