---
title: "Discussion on \"Support Chatbots: Deciding What to Automate and What to Pass to a Person\" | Hashnode"
description: "Discussion on \"Support Chatbots: Deciding What to Automate and What to Pass to a Person\". Most support chatbots fail in the same way: they try to answer everything. The result is confident wrong answers and frustrated customers. A good chatbot is defined as much by what it hands off as by"
url: "https://hashnode.com/posts/support-chatbots-deciding-what-to-automate-and-what-to-pass-to-a-person/6aed7291b006bfa6dfc58734"
---

[Feed](https://hashnode.com/feed) /

Discussion

# [Support Chatbots: Deciding What to Automate and What to Pass to a Person](https://ai-stories.hashnode.dev/support-chatbots-deciding-what-to-automate-and-what-to-pass-to-a-person?utm_source=hashnode&utm_medium=feed)

Most support chatbots fail in the same way: they try to answer everything. The result is confident wrong answers and frustrated customers. A good chatbot is defined as much by what it hands off as by

6d ago · 1 min read · ai-stories.hashnode.dev  
Read the article

## Written by

[David Richard](https://hashnode.com/@davidrichard)

@davidrichard · London, UK

  
[View profile](https://hashnode.com/@davidrichard)

Exploring AI, technology, and innovation to share ideas, insights, and practical solutions across industries.

I’m passionate about exploring artificial intelligence, emerging technologies, and digital innovation across industries. I share insights, ideas, and practical knowledge on how AI is transforming the way we work, build, and solve real-world problems.

## Responses

Markdown supported · ⌘↵ to post

No responses yet.