---
title: "Discussion on \"Ticket Routing, SLAs and Permissions: A Developer's Guide to Helpdesk Workflows on SharePoint\" | Hashnode"
description: "Discussion on \"Ticket Routing, SLAs and Permissions: A Developer's Guide to Helpdesk Workflows on SharePoint\". How to build helpdesk ticket workflows on SharePoint lists, SPFx and Power Automate, with routing, SLAs and permissions kept in configuration."
url: "https://hashnode.com/posts/ticket-routing-slas-and-permissions-a-developer-s-guide-to-helpdesk-workflows-on-sharepoint/6ac38903dc6dc7e6750d3b1e"
---

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# [Ticket Routing, SLAs and Permissions: A Developer's Guide to Helpdesk Workflows on SharePoint](https://businesswithai.hashnode.dev/ticket-routing-slas-and-permissions-a-developer-s-guide-to-helpdesk-workflows-on-sharepoint?utm_source=hashnode&utm_medium=feed)

How to build helpdesk ticket workflows on SharePoint lists, SPFx and Power Automate, with routing, SLAs and permissions kept in configuration.

Oct 5 · 7 min read · businesswithai.hashnode.dev  
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-   [#sharepoint](https://hashnode.com/tag/sharepoint)
-   [#microsoft365](https://hashnode.com/tag/microsoft365)
-   [#power-automate](https://hashnode.com/tag/power-automate)
-   [#helpdesk](https://hashnode.com/tag/helpdesk)

## Written by

[Carl Williams](https://hashnode.com/@carltech)

@carltech · Idaho St, Carol Stream, IL 60188

  
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AI & Microsoft enthusiast | Sharing practical insights, tips, and experiences to boost productivity and master digital solutions.

AI & Microsoft enthusiast sharing practical insights, tips, and experiences around AI tools, Microsoft technologies, productivity, and digital solutions.

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