---
title: "Discussion on \"Why Every Engineer Should Spend Time in Support?\" | Hashnode"
description: "Discussion on \"Why Every Engineer Should Spend Time in Support?\". Engineers in support roles gain insights, improve products, and enhance problem-solving and empathy for user-focused engineering"
url: "https://hashnode.com/posts/why-every-engineer-should-spend-time-in-support/66dde095e7d1aba4bc473f5d"
---

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Discussion

# [Why Every Engineer Should Spend Time in Support?](https://blog.adyasha.in/why-every-engineer-should-spend-time-in-support?utm_source=hashnode&utm_medium=feed)

Engineers in support roles gain insights, improve products, and enhance problem-solving and empathy for user-focused engineering

Sep 8, 2024 · 6 min read · blog.adyasha.in  
Updated May 12, 2025  
Read the article

-   [#support](https://hashnode.com/tag/support)
-   [#engineering](https://hashnode.com/tag/engineering)
-   [#engineering-management](https://hashnode.com/tag/engineering-management)
-   [#support-engineer](https://hashnode.com/tag/support-engineer)
-   [#life-lessons](https://hashnode.com/tag/life-lessons)
-   [#software-engineering](https://hashnode.com/tag/software-engineering)

## Written by

[Adyasha Mohanty](https://hashnode.com/@thelifeofadya)

@thelifeofadya · Bhubaneswar, India

  
[View profile](https://hashnode.com/@thelifeofadya)

Product Engineer @hackerrank

Hi, I am Adyasha Mohanty, a self taught developer extraordinaire from India. I am passionate about bringing ideas to life from the ground up whether that’s crafting beautiful or building intuitive user interfaces. Beyond coding, I thrive on sharing knowledge, engaging with the tech community and helping others grow. I love the entire journey of creation from the first line of code to shipping polished, user ready products. Let’s build, learn and ship amazing things together. 🚀

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