---
title: "Discussion on \"Why we're building another Customer support tool\" | Hashnode"
description: "Discussion on \"Why we're building another Customer support tool\". We've been building products with Antoine for more than 15 years now, and we had our fair share of successes (Voilanorbert, Transferslot, PDFShift, and ImprovMX to name a few). Around three years ago, we were heads deep on growing ImprovMX and were f..."
url: "https://hashnode.com/posts/why-were-building-another-customer-support-tool/652e32c5b34c08fd2d737518"
---

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# [Why we're building another Customer support tool](https://cnicodeme.com/why-were-building-another-customer-support-tool?utm_source=hashnode&utm_medium=feed)

We've been building products with Antoine for more than 15 years now, and we had our fair share of successes (Voilanorbert, Transferslot, PDFShift, and ImprovMX to name a few). Around three years ago, we were heads deep on growing ImprovMX and were f...

Oct 17, 2023 · 7 min read · cnicodeme.com  
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## Written by

[Cyril N.](https://hashnode.com/@cnicodeme)

@cnicodeme · Belfort, France

  
[View profile](https://hashnode.com/@cnicodeme)

I build, launch and grow products.

Hi! I'm Cyril Nicodeme I am a French web developer passionate in building services. My favorite stack is Python (Sanic) with VueJS. I founded Reflectiv with my friend, Antoine Minoux, and we've built various online services. From there, we built, grew and sold VoilaNorbert.com, Transferslot.com and ImprovMX.com. I'm now focusing my time on PDFShift - an HTML to PDF API conversion and Fernand - a SaaS-focused customer support. Feel free to contact me to talk about anything! Happy to chat!

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