---
title: "Discussion on \"Your Agent Hit Its SLA. Your Customer Hit a Wall.\" | Hashnode"
description: "Discussion on \"Your Agent Hit Its SLA. Your Customer Hit a Wall.\". Your Agent Hit Its SLA. Your Customer Hit a Wall.\nYour agent has an SLA: 99.5% uptime. It completes tasks within 30 seconds. You monitor both metrics. Both are green.\nBut your customer is furious: \"The agent submitted my request incomplete. It's miss..."
url: "https://hashnode.com/posts/your-agent-hit-its-sla-your-customer-hit-a-wall/69b24436817195a44bbbf73e"
---

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# [Your Agent Hit Its SLA. Your Customer Hit a Wall.](https://pagebolt.hashnode.dev/your-agent-hit-its-sla-your-customer-hit-a-wall?utm_source=hashnode&utm_medium=feed)

Your Agent Hit Its SLA. Your Customer Hit a Wall. Your agent has an SLA: 99.5% uptime. It completes tasks within 30 seconds. You monitor both metrics. Both are green. But your customer is furious: "The agent submitted my request incomplete. It's miss...

Mar 12 · 3 min read · pagebolt.hashnode.dev  
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-   [#aiagents](https://hashnode.com/tag/aiagents)
-   [#monitoring](https://hashnode.com/tag/monitoring)
-   [#reliability](https://hashnode.com/tag/reliability)
-   [#sla](https://hashnode.com/tag/sla)

## Written by

[Custodia](https://hashnode.com/@custodia)

@custodia · Perugia, Italy

  
[View profile](https://hashnode.com/@custodia)

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