---
title: "#customer-research articles | Hashnode"
description: "Explore 2 articles tagged #customer-research on Hashnode. Tutorials, guides, and how-tos from the community."
url: "https://hashnode.com/tag/customer-research"
---

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# #customer-research

2 posts · 0 followers

[Joy](https://hashnode.com/@jo00y) · [1d ago](https://hashnode.com/posts/we-were-losing-decisions-from-customer-calls-here-s-the-lightweight-transcript-workflow-we-kept/6af318454dd46ebd2aece1e9)

### [We were losing decisions from customer calls. Here's the lightweight transcript workflow we kept.](https://audioconvert-ai.hashnode.dev/we-were-losing-decisions-from-customer-calls-here-s-the-lightweight-transcript-workflow-we-kept?utm_source=hashnode&utm_medium=feed)

We had a shared doc called "Call notes." It was almost always empty, or it had three bullet points written twenty minutes after the call by whoever was least tired. A week later, engineering would ask

4 min read · [audioconvert-ai.hashnode.dev](https://audioconvert-ai.hashnode.dev/we-were-losing-decisions-from-customer-calls-here-s-the-lightweight-transcript-workflow-we-kept?utm_source=hashnode&utm_medium=feed)

[1](https://hashnode.com/posts/we-were-losing-decisions-from-customer-calls-here-s-the-lightweight-transcript-workflow-we-kept/6af318454dd46ebd2aece1e9)