Jean-Mark Wrightjaywhy13.hashnode.devยทDec 13, 2022Can a good explanation really prevent a prod incident?A missed opportunity to communicate It was March 21, 2022. I remember the day like yesterday. I just started my On-Call Shift. Our team On-Call rotation is set up so each engineer goes on call for a week, once every 6 or so weeks. The On-Call Enginee...1.7K readscommitAdd a thoughtful commentNo comments yetBe the first to start the conversation.