Lara Leelaraaa.hashnode.devยทAug 30, 2024Alibaba Cloud Customer Service Agent: Thoughts, Design, and Practices from Concept to Implementation1. Background At the end of 2022, large language models (LLMs) led by ChatGPT pioneered new intelligent capabilities and forms of conversational interaction. Among these, agents, that are developed based on LLMs, have attracted wide attention. Many e...customer serviceAdd a thoughtful commentNo comments yetBe the first to start the conversation.
