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Courtney Coen@courtneycloud Dec 5, 2020

So you're getting a lot of User Errors...

We all know how it goes, you get into work and you come into over 20 tickets. You start to go through them and you realize that half of them are all u…

courtneycloud.tech

Courtney Coen@courtneycloud Nov 25, 2020

So they aren't submitting tickets....

IM's. emails, phone calls, and zoom calls. Your users are using every single type of communication to contact you about IT issues except for the fancy…

courtneycloud.tech

Courtney Coen@courtneycloud Nov 8, 2020

Why Learning how to Check My Math Homework was the Best Thing for my Job

Let's all go back in time to 2002. I was 11, sitting at the dining room table. There were papers strewn everywhere and a textbook open to the left sid…

courtneycloud.tech

Courtney Coen@courtneycloud Nov 6, 2020

Time to Restart

If you read my previous post titled 'Failure', then you know that I've been going through a bit of a rough patch lately in regards to my mental healt…

courtneycloud.tech

Courtney Coen@courtneycloud Nov 5, 2020

My First Podcast!

Hi everyone! I had the pleasure of being invited by Salesforce to be a guest on their Salesforce Admins Podcast. Mike and I discuss my journey to beco…

courtneycloud.tech

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