Ronald Bartelshubandspoke.amastelek.com·Dec 3, 2024📞Software-Defined Customer Services | A Double-Edged Sword for the Telecommunications Industry👨💻In today’s digital age, cost-efficiency and convenience are driving businesses to rethink customer service models. The concept of Software-Defined Customer Services (SDCS) leverages technology to minimise or eliminate human interaction, relying entir...Discuss·1 likeCustomer services
