I made an account just to reply to this. I had a similar hellish frustration with Apple's atrocious app store support. My app, called Stack Wallet, an open-source cryptocurrency wallet does not store any user data. None. We have no servers. Everything, all keys, are on the device. There is no login, no account creation, nothing. My app had been live for a while. Then, on one routine bug fix upgrade, it was rejected. Reason? It needs to have a way to delete accounts. I went back and forth with the same guy for days. There is no account to delete. There is nothing on our servers to delete. There ARE NO ACCOUNTS. Same copy/pasted nonsense from them. I must add a way to delete accounts to be compliant with their policy. The only reason this didn't go on as long as yours is because I added this feature. To this day, if you download Stack Wallet on the iOS App Store, in the Settings, you will see an option called Delete Account. Upon opening this option you have the following message: "There is no account to delete, but Apple requires that we have a way to 'delete accounts' in the app and will reject our app updates if we don't, so here it is. Clicking this will delete all app data (not from our servers, because never had it in the first place). When you click confirm, all app data will be deleted" etc etc. It just wipes all data from the device and takes you back to the onboarding screens. It was accepted. There are no words...