© 2023 Hashnode
#power-virtual-agents
Power Virtual Agents and PowerFX are two powerful tools that can create complex logic for bots to manipulate data. With these tools, you can create bots with more complex logic without the need for ex…
Important!This article contains information about features that are currently in preview.It is subject to change and should not be used in production environments.Power Virtual Agents provides early a…
Power Virtual Agents is a virtual digital assistant SaaS Solution that uses Natural Language Understanding (NLU) to comprehend user intentions. NLU enables the bot to detect trigger phrases and identi…
Motivation Imagine you are working on a Power Virtual Agents project and wish for an experienced colleague to consult with and receive guidance from. You are in luck, as the editing canvas will come w…
Motivation When designing and creating a chatbot with Power Virtual Agents, a situation can occur that users may ask questions that your bot does not have an answer for.To ensure that users have acces…
Motivation Envision every agent provide your customer with precise and compliant answers to their inquiries that are in line with your corporate policies. To facilitate this, we can implement a knowle…
Motivation When giving a "Power Virtual Agents in a Day" workshop, we start by creating topics and custom entities with the participants. While we are defining trigger phrases and synonyms for the clo…
Disclaimer This kick-starter guide describes the possibility of configuring call recording and call transcription. Please keep in mind the following: Important Many countries and states have laws and…
Motivation Service for Customers and employees is not always limited to Dynamics 365 Customer Service. The enterprise employees must often assist agents in customer service scenarios and talk to custo…
In this article, I will show you how to create a chatbot using Power Virtual Agent (PVA) that can help you find store locations. We will assume that you already have a website with a store locator fea…
