Ronald Bartelshubandspoke.amastelek.com·Oct 29, 2024😱Scary IT Tales | The Nightmare on Service Desk Street🎃Many "ITIL aligned" service desk tools have flawed incident management. The reason is that incidents are logged with a time association and some related fields to type in some gobbledygook. The expanded incident life cycle is not enforced and as a re...7 likeshalloween
