Steven Godsonnevetsnosdog.hashnode.dev·Aug 11, 2023Inside an XLAGreetings! This week we will be diving deeper into what an XLA (eXperience Level Agreement) should be and look at some examples. If you are not familiar with XLAs then my previous article XLAs - avoiding watermelons give a useful introduction. An XLA...ITSM
Steven Godsonnevetsnosdog.hashnode.dev·Jul 6, 2023XLAs - Avoiding Watermelons...Greetings! This week's article is dedicated to is XLAs (eXperience Level Agreements) and will answer: What are they? Should you care? How can they be used? What is an XLA? A couple of quotes to start us off… XLA is a powerful new addition to the t...user experience
