Courtney Coencourtneycloud.hashnode.dev·Nov 25, 2020So they aren't submitting tickets....IM's. emails, phone calls, and zoom calls. Your users are using every single type of communication to contact you about IT issues except for the fancy ticketing system that you have. This is a very common issue and it can be very frustrating from our...2 likes·80 readsuser experienceAdd a thoughtful commentNo comments yetBe the first to start the conversation.