Holger ImberyProthe.cognitiveservices.ninjaยทJul 1, 2023Dynamics 365 Customer Service: Effortlessly Detect Clients in ConversationsYou can better assist customers by automatically identifying them and viewing their account and case details on the Active Conversation page. One way to achieve this is by setting up pre-conversation questions in the appropriate chat widgets. See her...172 readsDynamics 365 automationDynamics 365Add a thoughtful commentNo comments yetBe the first to start the conversation.
