Shayan R Sbeyondd365.dev·Aug 9, 2023Move attachments from file type field from one environment to another in dynamics 365How do we move attachments in the file type field from one environment to another? Limitations:There is no support in the configuration migration tool to move attachments in the file type field from one Dynamics 365 environment to another. Proposed S...Discuss·3 likes·45 readsmove attachments from file type field
Holger ImberyProthe.cognitiveservices.ninja·Jul 29, 2023Power Virtual Agent in a Day - a curated link listAttending a "Power Virtual Agent in a Day" (PVAinaDay) workshop is highly recommended when beginning with Power Virtual Agents. After conducting numerous workshops alongside colleagues and utilizing our script to engage participants, we adopted Micro...Discuss·195 reads101 - Power Virtual Agentspower virtual agents
Holger ImberyProthe.cognitiveservices.ninja·Jul 1, 2023Dynamics 365 Customer Service: Effortlessly Detect Clients in ConversationsYou can better assist customers by automatically identifying them and viewing their account and case details on the Active Conversation page. One way to achieve this is by setting up pre-conversation questions in the appropriate chat widgets. See her...Discuss·68 reads101 - Dynamics 365 automation with bots/voice botsDynamics 365
Swapnil Guptaswapnilg671.hashnode.dev·Jun 2, 2023Virtual Entity in Dynamics 365: 2023 GuideDownload Visual Studio Go to extension > install power platform tools (or download here) choose Tools > Connect to Dataverse go to view> Power Platform Explorer Expand the target environment's node. Right-click the Plug-in Assemblies node. You...Discuss·30 readsDynamics 365
Udit Handacynoteck.hashnode.dev·May 24, 2023Exploring the New Features in Dynamics 365: What's New in the Latest Release?In the fast-paced world of business, staying ahead of the competition requires agile and innovative tools. For organizations relying on customer relationship management (CRM) and enterprise resource planning (ERP) systems, Microsoft Dynamics 365 has ...DiscussDynamics 365
Holger ImberyProthe.cognitiveservices.ninja·Mar 18, 2023Dynamics 365 Customer service - always an answer to every questionMotivation Envision every agent provide your customer with precise and compliant answers to their inquiries that are in line with your corporate policies. To facilitate this, we can implement a knowledge base with frequent questions and answers. This...Discuss·44 reads101 - Dynamics 365 automation with bots/voice botsDynamics 365
Holger ImberyProthe.cognitiveservices.ninja·Feb 11, 2023Dynamics 365 Customer Service - escalating to a Teams UserMotivation Service for Customers and employees is not always limited to Dynamics 365 Customer Service. The enterprise employees must often assist agents in customer service scenarios and talk to customers directly for highly technical or VIP engageme...Discuss·63 reads101 - Dynamics 365 automation with bots/voice botsDynamics 365
Holger ImberyProthe.cognitiveservices.ninja·Jan 28, 2023Multilingual IVR Replacement for Dynamics 365 Customer Service (Voice Bot)Imagine serving your customers and employees immediately in their native language, without waiting in Contact Center Queues, 24/7, with your new self-service voice bot factory. Always with a human agent as an escalation target. Prerequisites Having...Discuss·141 reads101 - Dynamics 365 automation with bots/voice botsDynamics 365
Soluzione IT Servicessolzit.hashnode.dev·Jan 23, 2023Understanding Dynamics 365 SalesDo you use a CRM to manage your sales? Is that Dynamics 365 sales? Well, yes or no, you should read this to learn how top sales professionals use D365 Sales CRM to increase sales, reduce costs, and improve efficiency. How? Let's find out. Dynamics 3...DiscussDynamics 365
Deep Chanddeep2060.hashnode.dev·Jan 16, 2023What is a Dynamic website?Content is generated quickly and changes regularly. It uses server-side languages such as - PHP, ASP and JSP etc. Access Information from the database . Costly to host. Easier to update. Allow more user interaction. More complex & difficult to ...Discuss·40 reads#Dynamic Website
