Identify the right areas to automate. Automation can facilitate in providing a good customer experience, create tight feedback loops or save costs. Examples:
- Automated tests: If a feature is introduced, automated tests will tell you quickly if something is broken because of the new change.
- Deployment pipeline and A/B testing: How quick it is to launch new features and get your hypothesis validated.
- Operational Dashboards: If a system is down there should be alarms and monitors in place to notify and help one troubleshoot the issue.