Jiyajiyajha.hashnode.dev·May 16, 2024Automation and AI: Unveiling the Potential of Conversational AI in Enhancing ProductivityArtificial intelligence (AI) in a call center is the application of AI technologies to improve customer support operations. Artificial intelligence (AI)-driven solutions like as chatbots, virtual assistants, voice analytics, predictive analytics, and...Discusscallcenter
Dorian Sabitovsfappsinfo.hashnode.dev·Oct 6, 2023Optimizing Call Center Performance With SalesforceManaging customer communications across various channels, including telephone, email, chat, or social media, is a pivotal aspect of call center operations. Call center software is specifically engineered to aid sales agents and their supervising team...DiscussSalesforce