Lucy ZhangforNocoBase's blognocobase.hashnode.dev·Sep 2, 2024Bestone Leverages NocoBase to Streamline Legal Case Processing to Improve ProductivityAbout Bestone Founded in 2006, Shanghai Bestone Information Technology Co., Ltd. is a large-scale innovative legal service provider that has built a legal digital intelligence platform to provide innovative technologies and services for the next gene...lowcode
Zain ZaidiforVanilla Blogvanillaapps.hashnode.dev·Jul 25, 2024Make Customers Happy with Free, Efficient Ticket ResolutionHappy customers are the key to success in any business or startup and timely communication is the cornerstone of customer happiness. More likely than not, customers won’t contact you if they don’t have any issues but if they do, this creates a unique...Productivity
Triumph Nnaemeka Ugojigameofproduct.hashnode.dev·May 2, 2024CASE STUDY: The customer’s secret desire to feel special and how AI can fix that.On the 27th April 2024, I spoke at the GDSC MOUAU 'Build With AI' event, and I'll be speaking on improving customer success with AI. On my way to the venue, I started going over my slides and it felt too "corporate," so I started thinking of real-lif...aitools
Iago Alvarez Sandeiagoas.hashnode.dev·Mar 9, 2024🔍 Questions to ask in CS role for a SaaS InterviewAfter doing numerous interviews and insightful discussions with various Customer Success Directors and Sales Architects, I've compiled a list of crucial questions that prospective candidates should consider asking during their interviews. Whether you...customer success
Iago Alvarez Sandeiagoas.hashnode.dev·Mar 9, 2024🔔 Understanding Adoption: What Does it Mean? 🔔Recently, I had a fascinating conversation with a colleage about what customer success meant to us. He was curious about my statement, "Customer Succes is here to ensure the customer is maximizing the value of the tools we help them adopt." Naturally...customer success
Deja Vu Songshubtales.hashnode.dev·Mar 9, 2024How to Build an Effective Churn Solution for a Seamless Cancellation FlowReducing churn is a critical aspect of maintaining a thriving business. An integral part of achieving this is constructing a cancellation flow that not only simplifies the process for users but also provides valuable insights for improvement. In this...crm
Prasana Kumar Parthasarathyprasanainsights.com·Sep 27, 2023The Crucial Role of API Documentation Now and Beyond...In the last few days, I have interacted with a few startups on their journey of launching SAAS-based products and services. During this process, we discussed many topics including Cloud architecture, Security, Customer Experience, Business Strategy a...1 like·36 readsTech Dev EngineeringAPIs
Cyril N.cnicodeme.hashnode.dev·May 16, 2023Don't miss an opportunity to convertThere is one service I like to connect to for all my projects, it's Customer.io. It allows you to send events that trigger a campaign with specific workflows and works wonderfully for many areas, such as onboarding, upgrades, and churns. But there is...convert
Ayodele Samuel Adebayounclebigbay.com·Mar 11, 2023Debugging as a Customer Success EngineerDebugging is an essential aspect of software development and customer success. It refers to the process of identifying and fixing errors or bugs in software code or systems. Debugging is important for several reasons such as ensuring software quality...105 likes·509 readsCustomer Experience
Elakiwa digivillabyela.hashnode.dev·Jan 8, 2023Up-selling and Cross-selling: Its' meaning and importance to your business growth.Upselling is a sales technique that encourages customers to spend more money by purchasing an upgraded or premium version of the product they originally intended to buy. It convinces a customer to purchase a more expensive version of a product or ser...Customer Experience
