Zain ZaidiforVanilla Blogvanillaapps.hashnode.dev·Jul 25, 2024Make Customers Happy with Free, Efficient Ticket ResolutionHappy customers are the key to success in any business or startup and timely communication is the cornerstone of customer happiness. More likely than not, customers won’t contact you if they don’t have any issues but if they do, this creates a uniqu...DiscussProductivity
Triumph Nnaemeka UgojiforThe Game of Productgameofproduct.hashnode.dev·May 2, 2024CASE STUDY: The customer’s secret desire to feel special and how AI can fix that.On the 27th April 2024, I spoke at the GDSC MOUAU 'Build With AI' event, and I'll be speaking on improving customer success with AI. On my way to the venue, I started going over my slides and it felt too "corporate," so I started thinking of real-lif...Discussaitools
Iago Alvarez Sandeiagoas.hashnode.dev·Mar 9, 2024🔍 Questions to ask in CS role for a SaaS InterviewAfter doing numerous interviews and insightful discussions with various Customer Success Directors and Sales Architects, I've compiled a list of crucial questions that prospective candidates should consider asking during their interviews. Whether you...Discusscustomer success
Iago Alvarez Sandeiagoas.hashnode.dev·Mar 9, 2024🔔 Understanding Adoption: What Does it Mean? 🔔Recently, I had a fascinating conversation with a colleage about what customer success meant to us. He was curious about my statement, "Customer Succes is here to ensure the customer is maximizing the value of the tools we help them adopt." Naturally...Discusscustomer success
Deja Vu Songshubtales.hashnode.dev·Mar 9, 2024How to Build an Effective Churn Solution for a Seamless Cancellation FlowReducing churn is a critical aspect of maintaining a thriving business. An integral part of achieving this is constructing a cancellation flow that not only simplifies the process for users but also provides valuable insights for improvement. In this...Discusscrm
Prasana Kumar Parthasarathyprasanainsights.com·Sep 27, 2023The Crucial Role of API Documentation Now and Beyond...In the last few days, I have interacted with a few startups on their journey of launching SAAS-based products and services. During this process, we discussed many topics including Cloud architecture, Security, Customer Experience, Business Strategy a...Discuss·1 like·35 readsTech Dev EngineeringAPIs
Cyril N.cnicodeme.hashnode.dev·May 16, 2023Don't miss an opportunity to convertThere is one service I like to connect to for all my projects, it's Customer.io. It allows you to send events that trigger a campaign with specific workflows and works wonderfully for many areas, such as onboarding, upgrades, and churns. But there is...Discussconvert
Ayodele Samuel AdebayoProunclebigbay.com·Mar 11, 2023Debugging as a Customer Success EngineerDebugging is an essential aspect of software development and customer success. It refers to the process of identifying and fixing errors or bugs in software code or systems. Debugging is important for several reasons such as ensuring software quality...Sandeep Panda and 3 others are discussing this4 people are discussing thisDiscuss·105 likes·478 readsCustomer ExperienceI've got to say, you're doing a great job as a CSE. I can see it from how you replied to me when I had a challenge with the platform. All the best Ayodele 10
Elakiwa digivillabyela.hashnode.dev·Jan 8, 2023Up-selling and Cross-selling: Its' meaning and importance to your business growth.Upselling is a sales technique that encourages customers to spend more money by purchasing an upgraded or premium version of the product they originally intended to buy. It convinces a customer to purchase a more expensive version of a product or ser...DiscussCustomer Experience
Antonantonry.hashnode.dev·Oct 29, 2022Stop being childish: looking at Customer Satisfaction at the right anglePeople need appreciation. We all do, it is part of our nature. When we are young, we are often taught that appreciation comes in exchange for meeting certain KPIs: being obedient children, getting good grades at school… However, as we mature we find ...Discuss·33 likes·9.9K readsCustomer Experience
