Umesh Panditumeshpandit.hashnode.dev·Nov 14, 2024How to Use Copilot for Smarter Surveys in Microsoft FormsMicrosoft Forms is part of Microsoft 365, and with the addition of Microsoft Copilot, creating and analyzing forms becomes easier than ever. It makes tasks simpler by providing suggestions, offering insights, and keeping information organized. When u...DiscussMicrosoft Forms
Lince Mathewlince.hashnode.dev·Nov 10, 2024Don’t Make Your Customers Think: I Found These 10 Onboarding Techniques from Successful ProductsI want to build a user onboarding flow for our product, LiveAPI.I’m not interested in using traditional product tour modals with continuous "Next" buttons. Personally, I find this approach difficult and unfriendly to follow, and I believe many users ...DiscussDeveloper
Mariam Shihanaeverythingtechtoday.hashnode.dev·Oct 28, 2024Guide to Customer Notification - 101Think of customer notifications like a digital conversation. When done right, they're the friendly tap on the shoulder that makes your customers smile. When done wrong? They're the annoying relative who keeps calling at dinner time. Here's a reality ...DiscussCustomer Experience
Anusha Ansarianushaansari.hashnode.dev·Oct 18, 2024Everything You Need to Know About Image Search in E-CommerceImage search allows users to find products by uploading an image rather than typing keywords. This feature uses visual recognition technology to identify an uploaded photo, and then it will match it with similar items that could be available in an on...DiscussVisualSearch
Lollypop Vietnamlollypopvietnam.hashnode.dev·Oct 15, 2024What is Service Design?Service design takes a holistic approach to optimize the delivery of services. It involves understanding customer needs and designing the entire service ecosystem (including processes, touchpoints, interactions, and people) to align with those needs....Discussservice design
John Martechaitechjohn.hashnode.dev·Oct 15, 2024How Pragmatic AI is Transforming Customer ServiceHave you encountered a bad situation that was made worse by something that is meant to help? Here’s a recent example of mine – I had to take my son to an emergency room while vacationing in Asia but the most frustrating part was dealing with insuranc...DiscussCustomer Experience
ak creatorsakifali.hashnode.dev·Oct 9, 2024Understanding Customer Journey Mapping: A Guide for BusinessesIn today’s competitive digital landscape, understanding your customers’ experiences is more crucial than ever. Customer journey mapping is a powerful tool that helps businesses visualize the entire process a customer goes through, from the moment the...DiscussDigital Marketing
pallavi chauhaninnovateitworld.hashnode.dev·Oct 8, 2024Data Analytics in Action: Boosting Business Efficiency and GrowthIn today’s digital age, businesses are inundated with vast amounts of data generated from customer interactions, operational processes, and market trends. The challenge isn't in data collection but in effectively leveraging it. This is where data ana...Discussdata analytics
Muskantrendingflow.hashnode.dev·Oct 4, 2024Penetration Testing: A Key Step in Ensuring Software SecurityWith the growing complexity of modern software systems and the increasing sophistication of cyber threats, ensuring the security of software has become more crucial than ever. One of the most effective methods to identify and address vulnerabilities ...Discusspenetration testing
Sandip BhandariforJoBins Engineeringblog.jobins.jp·Sep 27, 2024The High Cost of Bad UX: 7 Stats Every Business Should KnowIn today’s competitive digital world, user experience (UX) is crucial for a business's success. Many companies still overlook the impact of poor UX, resulting in negative outcomes like lower customer satisfaction, revenue loss, and damage to their re...DiscussUX
