Anjali Srivastavaartificial-intelligence-kb.hashnode.dev·Jan 3, 2025Collecting Feedback with ThinkOwl: Features and Best PracticesIn today’s fast-paced and highly competitive business landscape, feedback collection has become an essential tool for organizations to understand their customers, improve their products and services, and build stronger relationships. Whether it's to ...thinkowl
Abhinay Tayademrblog.hashnode.dev·Nov 6, 2024From Fragmented to Flawless: Crafting an Omnichannel CX That ShinesAt its core, an omnichannel customer experience is a strategic approach that ensures customers have a consistent, personalized experience across all communication channels. Whether a customer interacts with your brand via social media, website, email...omnichannel
Dave Hortonforjambonz news and blog postsblog.jambonz.org·Feb 8, 2024Improving the voicebot experienceYes, we can talk to AI. Connecting a speech driven interface to AI is easy. But crafting a conversational experience that approaches the ease and pleasure of a conversation with another human is not. One of the challenges is that speech recognition s...593 readsCx
Chris ChapmanforQuant UX Blogquantuxblog.com·Dec 5, 2023What's the difference? Quant UX vs. CX InsightsI had a great discussion with Maayan Klimenko about the Quant UX book and she asked: What's the difference between a "Consumer Insight Manager" [CX] and a "Quant UXR"? I've heard this question many times over the years — often asked by executive-le...1 like·637 readsCareers and Organizationsquantux
Gitmel Gutiérrezgitguti.hashnode.dev·May 19, 2023Web3: A Reflection on User Experience TransformationIn a rapidly evolving world where user expectations constantly change, it is crucial to understand how Web3 features shape our interaction with technology. In this article, we will explore a fascinating case where Web3 functionalities have pushed the...73 readsUX
Ismaen Aboubakareismaen.hashnode.dev·Jul 18, 2022Switching Channels for a better CXThe other day, I was going on my computer and had to go through a process to verify my identity and needed to upload a picture of my driver’s license. The first thing I did was groan a little 😂. This sounds like a pretty simple task but the workflo...57 readsLow Code
Ozoaniposeidon.hashnode.dev·Mar 12, 2022React Chatbot Integration with Dialogflow CXCreating conversational experiences Prerequisites To set up our Dialogflow chatbot, we will need the following: A Gmail account (this will enable us to create a Dialogflow CX agent) Access to Google Cloud But first, let’s find out what Dialogflow...dialogflow
