Abhinay Tayademrblog.hashnode.dev·Nov 6, 2024From Fragmented to Flawless: Crafting an Omnichannel CX That ShinesAt its core, an omnichannel customer experience is a strategic approach that ensures customers have a consistent, personalized experience across all communication channels. Whether a customer interacts with your brand via social media, website, email...omnichannel
Dave Hortonforjambonz news and blog postsblog.jambonz.org·Feb 8, 2024Improving the voicebot experienceYes, we can talk to AI. Connecting a speech driven interface to AI is easy. But crafting a conversational experience that approaches the ease and pleasure of a conversation with another human is not. One of the challenges is that speech recognition s...576 readsCx
Chris ChapmanforQuant UX Blogquantuxblog.com·Dec 5, 2023What's the difference? Quant UX vs. CX InsightsI had a great discussion with Maayan Klimenko about the Quant UX book and she asked: What's the difference between a "Consumer Insight Manager" [CX] and a "Quant UXR"? I've heard this question many times over the years — often asked by executive-le...1 like·636 readsCareers and Organizationsquantux
Gitmel Gutiérrezgitguti.hashnode.dev·May 19, 2023Web3: A Reflection on User Experience TransformationIn a rapidly evolving world where user expectations constantly change, it is crucial to understand how Web3 features shape our interaction with technology. In this article, we will explore a fascinating case where Web3 functionalities have pushed the...73 readsUX
Ismaen Aboubakareismaen.hashnode.dev·Jul 18, 2022Switching Channels for a better CXThe other day, I was going on my computer and had to go through a process to verify my identity and needed to upload a picture of my driver’s license. The first thing I did was groan a little 😂. This sounds like a pretty simple task but the workflo...57 readsLow Code
Ozoaniposeidon.hashnode.dev·Mar 12, 2022React Chatbot Integration with Dialogflow CXCreating conversational experiences Prerequisites To set up our Dialogflow chatbot, we will need the following: A Gmail account (this will enable us to create a Dialogflow CX agent) Access to Google Cloud But first, let’s find out what Dialogflow...dialogflow
