Ronald Bartelshubandspoke.amastelek.com·Nov 17, 2024📮The UK Post Office Scandal | A Failure of ITIL & Organisational Oversight📩The UK Post Office scandal is a stark reminder that no framework, no matter how robust, can replace ethical responsibility, transparency, and common sense in IT management. Despite employing ITIL (Information Technology Infrastructure Library) princi...4 likesPost Office
Ronald Bartelshubandspoke.amastelek.com·Oct 29, 2024😱Scary IT Tales | The Nightmare on Service Desk Street🎃Many "ITIL aligned" service desk tools have flawed incident management. The reason is that incidents are logged with a time association and some related fields to type in some gobbledygook. The expanded incident life cycle is not enforced and as a re...7 likeshalloween
Bella seancorperatecourses.hashnode.dev·Oct 27, 2024Risk Mitigation Strategies in Project Management: A Comprehensive GuideRisk is an inherent part of any project. No matter how well-planned, unforeseen challenges can arise, potentially jeopardizing project timelines, budgets, and quality. Effective risk mitigation strategies are crucial to navigate these uncertainties a...project management
Bella seancorperatecourses.hashnode.dev·Oct 22, 2024Key to Success: The Role of Communication in ITIL ImplementationImplementing ITIL (Information Technology Infrastructure Library) is a transformative journey for any organization, and effective communication plays a crucial role in ensuring that this process is successful. Communication within ITIL is not merely ...ITIL
DurgaSarandsrnk.hashnode.dev·Jan 25, 2024How ITIL Helps in DevOps ObservabilityITIL (Information Technology Infrastructure Library) and DevOps can complement each other when it comes to observability in IT systems. Observability refers to the ability to understand and monitor the internal state of a system by examining its outp...64 readsITIL
Steven Godsonnevetsnosdog.hashnode.dev·Aug 11, 2023Inside an XLAGreetings! This week we will be diving deeper into what an XLA (eXperience Level Agreement) should be and look at some examples. If you are not familiar with XLAs then my previous article XLAs - avoiding watermelons give a useful introduction. An XLA...ITSM
Steven Godsonnevetsnosdog.hashnode.dev·Jul 25, 2023ITSM and DevOpsGreetings! In this week's article, I will be talking about how ITSM can co-exist with DevOps so that the ITSM teams are not seen as blockers and the DevOps team(s) are not seen as “chaos monkeys”. This can be achieved through two fronts; Culture Und...1 likeDevops
Sumit Mondalsumit007.hashnode.dev·Jul 19, 2023An In-Depth Guide to ITIL: Understanding the IT Infrastructure LibraryIntroduction In today's fast-paced and technology-driven world, organizations heavily rely on Information Technology (IT) to deliver products, services, and maintain seamless operations. To ensure IT services are efficient, reliable, and aligned with...Devops
Steven Godsonnevetsnosdog.hashnode.dev·Jul 6, 2023XLAs - Avoiding Watermelons...Greetings! This week's article is dedicated to is XLAs (eXperience Level Agreements) and will answer: What are they? Should you care? How can they be used? What is an XLA? A couple of quotes to start us off… XLA is a powerful new addition to the t...user experience
Steven Godsonnevetsnosdog.hashnode.dev·Jun 23, 2023An intro to ITSMGreetings! So, assuming you are relatively new to it, I thought I would give a high level overview of what ITSM is. ITSM is an acronym, we use a lot of these, for Information Technology Service Management. Since the early days of I.T. there has been ...ITSM
