DurgaSarandsrnk.hashnode.dev·Jan 25, 2024How ITIL Helps in DevOps ObservabilityITIL (Information Technology Infrastructure Library) and DevOps can complement each other when it comes to observability in IT systems. Observability refers to the ability to understand and monitor the internal state of a system by examining its outp...Discuss·41 readsITIL
Steven Godsonnevetsnosdog.hashnode.dev·Aug 11, 2023Inside an XLAGreetings! This week we will be diving deeper into what an XLA (eXperience Level Agreement) should be and look at some examples. If you are not familiar with XLAs then my previous article XLAs - avoiding watermelons give a useful introduction. An XLA...DiscussITSM
Steven Godsonnevetsnosdog.hashnode.dev·Jul 25, 2023ITSM and DevOpsGreetings! In this week's article, I will be talking about how ITSM can co-exist with DevOps so that the ITSM teams are not seen as blockers and the DevOps team(s) are not seen as “chaos monkeys”. This can be achieved through two fronts; Culture Und...Discuss·1 likeDevops
Sumit Mondalsumit007.hashnode.dev·Jul 19, 2023An In-Depth Guide to ITIL: Understanding the IT Infrastructure LibraryIntroduction In today's fast-paced and technology-driven world, organizations heavily rely on Information Technology (IT) to deliver products, services, and maintain seamless operations. To ensure IT services are efficient, reliable, and aligned with...DiscussDevops
Steven Godsonnevetsnosdog.hashnode.dev·Jul 6, 2023XLAs - Avoiding Watermelons...Greetings! This week's article is dedicated to is XLAs (eXperience Level Agreements) and will answer: What are they? Should you care? How can they be used? What is an XLA? A couple of quotes to start us off… XLA is a powerful new addition to the t...Discussuser experience
Steven Godsonnevetsnosdog.hashnode.dev·Jun 23, 2023An intro to ITSMGreetings! So, assuming you are relatively new to it, I thought I would give a high level overview of what ITSM is. ITSM is an acronym, we use a lot of these, for Information Technology Service Management. Since the early days of I.T. there has been ...DiscussITSM