Jerry Leesevel.hashnode.dev·Aug 11, 2024Mastering ITSM: A Deep Dive into the Core FrameworkEvery day, your IT department is flooded with service requests from employees, customers, and partners. These can range from product inquiries and incident reports to urgent hardware and software needs. To manage this diverse and constant flow with p...ITSM
Lewis Lovelockblog.lewislovelock.com·Aug 1, 2024Users hate creating IT tickets, so don't 🧐In today's fast-paced technological landscape, ensuring seamless IT support is critical for maintaining productivity and minimising downtime. At Eficode, we recognised the need for a unified and efficient IT Service Management (ITSM) platform to addr...ITSM
Kiet Ngokietngo.hashnode.dev·Jan 16, 2024Eliminate Guesswork: Configure Approvers on-the-fly in Jira WorkflowsPicking the right people to approve requests is crucial for smooth workflow in organizations. This article focuses on two common ways – letting customers choose approvers and setting default approvers. We also suggest our preferred method which is us...automation
Amber Wallacejadeglobal.hashnode.dev·Sep 17, 2023ServiceNow Ticketing Tool: Features & BenefitsServiceNow Ticketing Tool ServiceNow is a Ticketing tool with an edge over other ticketing tools because it provides various functionalities and benefits that other ticketing tools are incapable of. ServiceNow Ticketing Tool Features and Benefits Se...ServiceNow
Steven Godsonnevetsnosdog.hashnode.dev·Aug 11, 2023Inside an XLAGreetings! This week we will be diving deeper into what an XLA (eXperience Level Agreement) should be and look at some examples. If you are not familiar with XLAs then my previous article XLAs - avoiding watermelons give a useful introduction. An XLA...ITSM
Steven Godsonnevetsnosdog.hashnode.dev·Jul 25, 2023ITSM and DevOpsGreetings! In this week's article, I will be talking about how ITSM can co-exist with DevOps so that the ITSM teams are not seen as blockers and the DevOps team(s) are not seen as “chaos monkeys”. This can be achieved through two fronts; Culture Und...1 likeDevops
Steven Godsonnevetsnosdog.hashnode.dev·Jul 6, 2023XLAs - Avoiding Watermelons...Greetings! This week's article is dedicated to is XLAs (eXperience Level Agreements) and will answer: What are they? Should you care? How can they be used? What is an XLA? A couple of quotes to start us off… XLA is a powerful new addition to the t...user experience
Steven Godsonnevetsnosdog.hashnode.dev·Jun 23, 2023An intro to ITSMGreetings! So, assuming you are relatively new to it, I thought I would give a high level overview of what ITSM is. ITSM is an acronym, we use a lot of these, for Information Technology Service Management. Since the early days of I.T. there has been ...ITSM
Jakub Gajchmoora.hashnode.dev·Jan 16, 2023How to build a self-service for your tenant AWS accounts?Introduction Quite recently I got a great opportunity to speak at a community-led conference AWS Community Day as part of AWS Pop-up Hub Warsaw. In my brief presentation (in Polish) I've tried to show how to build a self-service for tenant AWS accoun...198 readsAWS CDKAWS
