sofuckingagile.hashnode.devI Listened to 1000 B2B SaaS Sales CallsFor a project I was working on, some of the research involved listening to thousands of sales calls from well known high-growth B2B SaaS companies. Being a product manager, I’d been involved in many sales calls before that involved my product. But wh...Oct 8, 2022·7 min read
sofuckingagile.hashnode.dev4 examples of when a screenshot solved an unsolvable support ticketGetting a screenshot when triaging a support ticket can be the difference between reaching a resolution in 5 minutes, versus 5 months, or even never. In my earliest days in the software business I wore a lot of hats, and one of them was support. I fu...May 22, 2022·8 min read
sofuckingagile.hashnode.devAs The Old Guy at a StartupI’m 15-20 years older than most of my colleagues. I’ve done a couple startup things in previous eras, but not a modern venture backed startup. I knew mostly what I was getting into as I was actively seeking it out. There’s no critique here, these are...Apr 23, 2022·5 min read
sofuckingagile.hashnode.devYour Competitor Wrote The RFP You’re Bidding OnI think it was due to overwhelming boredom with the RFP process that I once partnered with my sales leader to say Yes to every single requirement on every RFP bid during the summer of 2020. We called it The Summer of Yes. It didn’t matter. Our win ra...Apr 3, 2022·5 min read
sofuckingagile.hashnode.devMourning Loss as a Remote TeamThis is a hard one to write about. Last year our team lost Pete, a long time engineer. Pete took his own life. He had battled mental health issues for some time. Our team was tight, fully remote for a decade, and Pete was part of it for 7 years. In ...Mar 19, 2022·5 min read
