It's in the backlog
[insert product management buzzwords here]
Nothing here yet.
Getting a screenshot when triaging a support ticket can be the difference between reaching a resolution in 5 minutes, versus 5 months, or even never. In my earliest days in the software business I wore a lot of hats, and one of them was support. I fu...

I think it was due to overwhelming boredom with the RFP process that I once partnered with my sales leader to say Yes to every single requirement on every RFP bid during the summer of 2020. We called it The Summer of Yes. It didn’t matter. Our win ra...
