Francisco Souza

I have over 20 years of experience in IT Infrastructure and currently work at Microsoft as an Azure Kubernetes Support Engineer, where I support and manage the AKS, ACI, ACR, and ARO tools. Previously, I worked as a Fault Management Cloud Engineer at Nokia for 2.9 years, with expertise in OpenStack, Linux, Zabbix, Commvault, and other tools. In this role, I resolved critical technical incidents, ensured consistent uptime, and safeguarded against revenue loss from customers. Additionally, I briefly served as a Technical Team Lead for 3 months, where I distributed tasks, mentored a new team member, and managed technical requests and activities raised by our customers. Previously, I worked as an IT System Administrator at BN Paribas Cardif Portugal and other significant companies in Brazil, including an affiliate of Rede Globo Television (Rede Bahia) and Petrobras SA. In these roles, I developed a robust skill set, acquired the ability to adapt to new processes, demonstrated excellent problem-solving and analytical skills, and managed ticket systems to enhance the customer service experience.

My ability to thrive in high-pressure environments and meet tight deadlines is a testament to my organizational and proactive approach. By collaborating with colleagues and other teams, I ensure robust support and incident management, contributing to the consistent satisfaction of my customers and the reliability of the entire IT Infrastructure.